Frequently Asked Questions:

We understand your concerns of buying online and value your custom. That is why we have put together a list of Frequently Asked Questions (F.A.Q.) to help make the online shopping experience easier.

How long will shipping/Delivery take?

Overnight Dispatch - The products are dispatched overnight and shipping (usually takes):

11-16 Business Days	USA/UK
4-8 Business Days	Australia
1-2 Business Days	New Zealand

...More on Shipping

What countries do you ship to?

We Ship Worldwide. You can get products shipped internationally, it is easy for you to shop online where ever you are....More on Shipping

What is GST? (Goods and Services Tax)

GST is added to the price of taxable goods and services at a rate of 15%. All website Prices are inclusive of GST.

How do I Know My Credit Card Details Are Safe?

We understand your concerns of buying online and value your custom. That is why we forward you to a secure credit card facility on your registration to purchase. And promise we will never share your personal information.

Learn more about the security measures we take to keep your information safe.

I Do Not Have A Credit Card? Can I Still Shop With You?

Yes - give us a call on 0800 000 980 and ask to speak to Sharon or Sandra about payment details.

What if my item is over 2.5kg?

You Can Get Free Shipping On Orders Over $100 - on orders that are under 2.5kg's, if your order weighs more then this - we will pay the first 2.5kg's shipping and you can pay the difference. ($100 excludes GST). ...More on Shipping

Why don't phone orders qualify for free shipping?

Because the website does all the work we do not have to pay a staff member to take your orders - we pass that saving on to you in our webstore. When you make a phone call this involves staff time - so we can not offer the same free shipping discount .

How can I talk to a Pharmacist?

Jim and Jeff have over 30 years experience as New Zealand Registered Pharmacists and have several younger pharmacists on the staff. Talk to one of our friendly staff today using the free phone number below:

To Speak To A Pharmacist Ring  0800 000 980 and ask for:
Jim Hopley
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Who do I talk to about orders and shipping?

For Shop Help or To Order Ring 0800 000 980 or Call 006434348741 If you are overseas and ask for Sandra (picture) or Denise

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If you have any questions which you think we should add to this list: please submit them now using this form

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Prices are Inclusive of GST (sales Tax).
Prices are Inclusive of GST (sales Tax).